Core Package — 4 Hours

The Core Package includes Force Focus’ primary private-sector de-escalation training program. This course provides practical instruction for employees, supervisors, and customer-facing staff who may encounter conflict, aggression, or escalating behavior in the workplace.

Included in this package:

• 4-hour instructor-led training session

• Workplace conflict and escalation awareness

• Behavioral warning signs and pre-incident indicators

• Verbal de-escalation techniques

• Tone, body language, and positioning considerations

• Personal safety and reactionary distance awareness

• Disengagement and notification decision-making

• Guidance on when to involve management, security, or law enforcement

• Practical examples tailored to the client’s work environment

• Group discussion and scenario-based decision-making

• Basic documentation and reporting considerations

• Post-training evaluation summary, if requested

This package is ideal for organizations that want practical, actionable training for frontline employees, supervisors, and staff who regularly interact with the public.